Feedback of the process is nonetheless as important as the process itself. Shopper/Buyers feedback to the Seller/Vendor is a game changer when it comes to positive customer service experience. It is a key driver of performance. Just like two sides of a coin; feedback can be positive as well as negative.
If you want to submit any kind of feedback, then kindly send us an email at support@albaloo.com
Positive feedback is the one which highlights the strengths and achievements. It helps in the following ways:
- Enhancing motivation to maintain the standards.
- Trust building
- Strengthens organizations.
- Improves engagement.
Negative feedback is the one which highlights the shortcomings and weakness. It helps in the following ways:
- It acts as a tool of constructive criticism.
- It provides a scope for improvement.
- It helps draw a positive relationship between various components of a system.
- It raises a sight for innovation.
If any user be it a seller or shopper, has doubt or query from the platform, he/she can ask a further question in this regard.
Here is how you can ask your doubts and queries.
- From the homepage user should go to the platform's customer service.
- Choose the topic of concern and you shall be redirected to all the information regarding that article.
- Read that article carefully and see if it clears up your doubts and queries.
- At the bottom of the article, you shall find thumbs up and thumbs down
- If the article satisfies your doubt or query, then click on thumbs up.
- If you have query beyond the article, then click on thumbs down.
- Once you click on thumbs down, then a form will appear.
- Fill in the form with requisite details like name, e mail, question/query.
- Click on the submit option.
Once you click on the submit button then wait for 48 working hours for our customer care team support@albaloo.com to handle your query and reach back to you.